Support

You can also email us. hello@batubathhouse.kr

What should I bring?

You need swimwear or quick-dry performance wear. Everyday cotton clothing is not allowed. Towels and amenities are provided. Robes are not.

Is it mixed?

Yes. The saunas, baths and rest areas are shared, in swimwear or quick-dry performance wear. Changing rooms and showers are separate.

Can I come without a reservation?

Yes. If there is room, the front desk can issue your entry on the spot.

Can I come with someone?

If there is room at the same time, you each book and come in together.

Is it adults only?

Yes, 19 and over. You confirm your age at checkout, and we may ask for ID on site.

It's my first time. How does it work?

There's no set order. If you tell the front desk it's your first visit, they show you around.

Can I use my phone?

Phones stay in your locker. Once you're dressed you can use them in the Lounge, but not to photograph other guests.

When do reservations open?

Fourteen days before the date you want. Entry times come in 15-minute slots.

How late can I cancel?

Entry reservations can be cancelled on the web or in the app up to 1 hour before your slot. Programs and events with their own ticket: up to 24 hours before.

Can I arrive early?

Entry opens 15 minutes before your slot.

What if I'm running late?

You can enter up to 90 minutes after your booked time. The end time stays the same, so your session is shorter.

What happens if I don't show up?

After 90 minutes it counts as a no-show. Drop-in payments are not refunded, and one credit session is used. Membership bookings have no extra charge. If you cancel within the window, drop-ins are fully refunded and credit sessions are returned.

Can I move my booking to another time?

There's no reschedule option. You can cancel within the window and book again.

How long can I stay?

Two hours. Over time is 10,000 KRW per hour, counted to when you return your locker key, and paid by card at the front desk.

What facilities are there?

The sauna zone has the Sauna, Steam Room and Infrared Room. There are three cold baths (Cold Plunge, Cold Bath, Cool Bath), plus the Warm Magnesium Bath, the Refresh Lounge and the Rest Room.

What are your hours?

Weekdays 11:00–23:00 (last entry 22:00), weekends and public holidays 10:00–22:00 (last entry 21:00). We're closed on Lunar New Year's Day and Chuseok Day.

Do programs need a separate booking?

Regular programs are included with entry and need no booking. Only the monthly drop has a separate ticket.

Where do I leave my things?

Lockers and changing rooms are separated by gender. Returning your locker key at the front desk checks you out.

What if I lose my key?

The replacement fee is 10,000 KRW, for both locker keys and shoe locker keys.

Do you take cash?

No. Cards and mobile payments only.

Can I bring alcohol?

No. We don't sell alcohol and you can't bring it in. You can't enter after drinking.

What memberships are there?

Two. Off-peak is 150,000 KRW a month, for weekday visits between 11:00 and 17:00, and it goes by when you leave: leaving after 17:00 adds 20,000 KRW. Full Access is 240,000 KRW a month with no time restriction. Both allow one visit a day.

Can I use off-peak in the evening, on weekends, or on public holidays?

Yes. Weekday entries after 17:00, weekends and holidays are 20,000 KRW per visit.

Can I cancel my membership?

Any time. You keep access through the last day of your current billing period, and it ends there with no further charges.

What are credits?

Entry passes for several visits, in 3, 5, 10 or 20 sessions. More sessions cost less per visit. There is no time-of-day limit, and they are valid for 180 days.

How often is the facility cleaned?

Water is tested several times a day, and the whole facility is cleaned every day before opening. See the cleaning protocols →

Are towels reused?

No. Every used towel is hygienically laundered. Shower towels are available as needed, and you get one sauna towel at check-in.

Can we hire the whole place?

Yes. Exclusive hire is priced by quote, based on date, time and group size. See private hire →

What happens to bookings on a hire day?

We don't take regular reservations during the hired hours. Confirmed hires are announced in advance and marked on the booking screen for that day.