Refund Policy

Drop-in

Cancellation before use: 100% refund up to 1 hour before the slot

After deadline / after use: Non-refundable (no slot changes, no-show if not attended)

Credits

Cancellation before use: Full refund if unused

After deadline / after use: Refund formula for remaining visits

Membership

Cancellation before use: If unused after payment

After deadline / after use: On cancellation, ends at the end of the current billing period (no further charges; can be withdrawn before it takes effect); early-termination formula

Programs and events

Cancellation before use: 100% refund up to 24 hours before

After deadline / after use: Non-refundable

Extension fee

Cancellation before use: None

After deadline / after use: Consumed upon payment; non-refundable

Common

Payment errors and duplicate charges are handled per the stated procedure, and refund turnaround is based on PG business days. Inquiries are accepted via email.